ProID Global Warranty Policy
This warranty policy outlines the terms and conditions under which ProID Global provides warranty coverage for its digital business card products. We are committed to ensuring the quality and functionality of our products and services.
1. Warranty Periods
-
Hardware: ProID Global warrants the hardware component of its digital business cards against defects in materials and workmanship for a period of one (1) month from the date of purchase. If a defect is identified during this period, ProID Global will, at its discretion, replace the defective hardware.
-
Software: ProID Global provides a lifetime warranty for the software component of its digital business cards, covering defects that impede functionality.
2. Warranty Terms and Conditions
-
2.1 Service Continuity: In the event that ProID Global’s parent company, Ocean Digital LLC, is affected by unforeseen circumstances, including but not limited to economic downturns, environmental events, or natural disasters, ProID Global will make commercially reasonable efforts to restore services to customers. Following such events, a service continuity fee may be applied. The specifics of this fee will be determined through good-faith negotiation between ProID Global and the customer, taking into account the extent of the disruption and the resources required for restoration.
-
2.2 Server Uptime: ProID Global guarantees that in the event of hosting server issues, we will make commercially reasonable efforts to resolve the issue within twenty-four (24) hours to ensure the customer’s card remains operational.
-
2.3 Customer Responsibility for Account Security: ProID Global is not responsible for unauthorized access to customer information resulting from the customer’s failure to maintain the confidentiality of their login credentials (username and password). Customers are solely responsible for safeguarding their account information.
-
2.4 Password Recovery: ProID Global will provide complimentary support for password recovery in cases where a customer has lost or forgotten their password. ProID Global will make commercially reasonable efforts to complete the recovery process within seventy-two (72) hours of receiving the customer’s notification.
-
2.5 Customer Support: ProID Global is committed to providing ongoing support to customers regarding the use of their digital business cards. This includes addressing inquiries and assisting with troubleshooting. ProID Global may also offer assistance with issues or damage to the card that are not covered under warranty, such as problems arising from the customer’s disclosure of login information. The provision of such support, and any associated fees, will be determined on a case-by-case basis, subject to mutual agreement between ProID Global and the customer.
-
2.6 System Errors: In the event of critical system errors that disrupt service, customers should notify ProID Global as soon as possible via the most expedient means available, including telephone or email. ProID Global will make commercially reasonable efforts to resolve the issue within forty-eight (48) hours, excluding weekends, public holidays, and company-observed holidays.
-
2.7 Enhancement Requests: Customers may submit requests for modifications aimed at improving usability or altering the form or interface of the digital business card. ProID Global will evaluate such requests, and the implementation and associated costs will be subject to mutual agreement between ProID Global and the customer.
-
2.8 Data Errors: ProID Global will provide support to customers in resolving data errors or mistakes attributable to system administration. Support will be provided via telephone or email.
Note: During the warranty period, requests for new features, modifications to improve usability, or changes to the form or interface of the digital business card may be subject to additional charges. The scope of work and associated fees will be determined and agreed upon by both parties prior to implementation.
